About Us
Luxe Medical Billing was founded with the simple, yet elegant, mission statement to effectively serve the true needs of physicians. To meet that goal, Luxe has developed a refined and efficient physician billing system managed by immensely experienced individuals. Learn more below.
Our Story
Luxe Medical Billing is a physician billing company. It was founded when a group of medical billers decided to come together and combine decades of medical billing knowledge.
Luxe is different from most large billing companies. Its management team doesn’t consist of entrepreneurs and investors; rather, it consists of some of the most experienced and knowledgeable individuals in the revenue cycle management industry. As a result, Luxe is comprehensively built to accurately and efficiently serve physicians’ true medical billing needs. No company is more focused on the ins-and-outs of the physician revenue cycle. No company can more reliably maximize the long-term financial stability and profitability of physician practices and healthcare organizations.
The Advantages of Luxe’s Physician Billing Services
With so many software companies offering physician billing services these days, it’s hard to find true revenue cycle expertise. At Luxe, our central focus is and always will be ensuring the greatest financial health of its clients’ practices. Many medical offices run into issues managing the business side of their practices, we’re here to find ways to increase revenue and grow your business.
10 Questions to ask
Before Hiring a Billing Service
It’s worth it to take your time evaluating your options so that you get the best service possible from the start.
1
How much will it cost?
This is always the main thing on everyone’s mind. The rate should be under 8% of collected charges. A percentage is a better option than a flat rate—the percentage usually goes down as your collections go up. Also ask about start-up fees, termination fees, data conversion fees, and any other additional costs. Some companies charge extra for patient collections follow-up and other services.
2
Can they provide references?
Have they worked with practices that are similar to yours in size, scope, and/or specialty? Do they have testimonials, or can you call someone directly for a reference?
3
Who owns your billing data?
Your billing data should belong to you, and you should be able to take it with you if you choose to change services or bring your billing in-house.
4
are the billers certified?
Are they certified? What type of ongoing training do they receive? Are they using the most up-to-date resources and guidebooks (i.e., CPT, ICD-10, HCPCS, etc.)?
5
professional affiliations?
Does the service, or its employees, maintain any professional affiliations such as AMBA, AAPC, HBMA?
6
is there a compliance plan?
Are they HIPAA compliant? What are their security protocols?
7
Who will be working on your account?
Can you meet (on the phone or in person) with the actual people who will be working on your account?
8
is the process transparent?
How often will you receive reports showing the financial state of your business and the billing service’s progress. How will they communicate with you and how involved will you be in the billing processes?
9
Are services electronic?
In this day and age, most of the processes should be electronic from eligibility verification to remittances. They should also offer credit card processing and online bill pay for patients.
10
what services are provided?
Don’t assume that a billing service will do everything or that everything is included in your rate. Ask up front and be sure you know if there are services that they don’t offer.
Why Medical Practices Choose Us
Here are just a few examples of what we have to offer.
Luxe staff members are always available to answer questions from clients and patients.
Our AR team recognizes error patterns by practice staff and communicates adjustments needed to avoid repeat denials.
Our extensive knowledge of the healthcare industry allows your practice to stay ahead of any policy changes, that might otherwise negatively affect your bottom line.
Every client will have their own personal account manager that will manage all your billing to maximize collections, prevent denials, and eliminate write-offs
Customized monthly financial report so that you can track your claims and collections
Outsourcing your medical billing allows you to focus on your patients and increase your quality of patient care
Luxe Medical Billing and its staff strongly adhere to be HIPAA Compliant and stay up to date on all industry standards and billing codes.